Transglobal Investments Co. Pvt Ltd., (“Transglobal”) prides itself on maintaining the highest standards of quality assurance. Our Service and Guarantee Policy is a formal promise to uphold the long-term value of your investment through reliable warranty coverage and efficient after-sales support.
1. Our Commitment to Service Excellence
Our core mission mandates Service Excellence and providing peace of mind to our customers. This is facilitated by our highly organised after-sales support infrastructure, which leverages our full island-wide network of dealers and showrooms.
2. Warranty Claim Procedure
To ensure a smooth and dependable service experience, please adhere to the following procedure when making a warranty claim:
Attendance: Take the product to any Seetha Showrooms island-wide. These locations are staffed with trained personnel authorised to initiate your claim.
Mandatory Documentation: You are required to present the two key documents that validate your purchase and guarantee:
The original Warranty Card.
The original Proof of Purchase (receipt or invoice).
Assessment and Service: Our trained staff will assess the issue against the warranty terms specified on your Warranty Card. Service or repair will be organised promptly to return the product to optimal working condition.
3. Scope of Warranty and Exclusions
The product warranty provided by Transglobal covers defects in materials and workmanship under normal and intended domestic or commercial use, as applicable.
Warranty Exclusions (Voiding the Guarantee):
The warranty will be considered void under the following circumstances:
Exceeding the power supply conditions specified by the manufacturer.
Using the product for purposes other than those intended by the manufacturer.
Failure to comply with the manufacturer’s operating instructions.
Using unapproved accessories with the product.
Alteration or removal of the product’s serial number.
Physical damage or hazards resulting from intentional misuse or negligence.
Damage caused by natural disasters (e.g., floods, lightning, storms, sea waves, or wind).
Damage caused by animals, insects, or pests.
Damage resulting from voltage fluctuations or civil disturbances.
Unauthorized repairs performed by parties other than Transglobal Investments Co. Pvt Ltd., authorized personnel.
Tampering with the warranty seals or suspected alterations to the warranty certificate.
4. After-Sales Support Network
Our widespread network is purposefully designed to ensure that comprehensive after-sales care is always locally accessible, providing essential services such as warranty processing, technical troubleshooting, and product support enquiries.
5. Contact and Notice
For any specific enquiries regarding the warranty coverage, service status, or the location of your nearest service point, please contact us:
Head Office and Central Warehouse: Transglobal Investments Co. Pvt Ltd., No. 288, Colombo Road, Pilimathlawa, Sri Lanka
